The Tribe Terms and Conditions

Terms and Conditions

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each web site, and should be read in conjunction with the Terms And Conditions shown below.


  • Travel arrangements and prices detailed on our web sites are provided and coordinated by The Tribe Tulum LLC.

  • The Tribe Tulum has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant vendors & tour operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.

  • Sales of services as contained in our publications are made by The Tribe Online only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.

  • The Tribe does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.

  • The Tribe does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

  • It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.


Terms and Conditions of Booking

Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (Transportation, Vendors, Restaurant,Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings - Deposits & Final Payments: 

  • Bookings traveling more than 30 days out will be required to pay a non-refundable

deposit 50% of the total based on your itinerary at the time the invoice is received, with
the remaining balance owing payable on an agreed contract date. This is to reserve your
dates. If paid after the due date a late fee of $200 is required for each requested servive.

  •  Prior to the due date, the balance owing may be paid by one of our payment options.

Final Payments paid using our Payment Options. In some cases, our suppliers require
payment more than 30 days prior to travel. If this is the case you will be notified at time
of booking. We will email you a final payment reminder. Travel vouchers and booking
confirmations cannot be issued until final payment is received. Any booking not paid in
full by the contracted due date is subject to automatic cancellation without further
notification. Any deposit paid will be forfeited or, at your request, it may be used as a
payment towards an alternative booking. Deposit conditions for certain accommodation
and tour products may vary and we will advise you of these conditions and request
your consent prior to proceeding with the booking. Bookings over Christmas and New
Year's (Festive Season) may require a non-refundable deposit of between $300 & $500,

● Bookings made less than 30 days prior to travel: Bookings made within 30 days of travel
are payable in full by our Payment Options within 48 hours after invoice is received.

Direct Deposit: There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

Payment Processing Terms & Conditions

By providing your credit card or Payment handler details and accepting our Terms & Conditions, you authorize The Tribe to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions

Standard Cancellation Policy:

  • All Bookings cancelled inside 30 days prior to travel are non-refundable. 

  • Deposited bookings cancelled 30 or more days prior to travel - You will be charged $200 cancellation fee PLUS you will be charged any cancellation fees that are levied by the hotel, vendors or other suppliers.

  • Fully paid bookings cancelled 30 days or more prior to travel - You will be charged $200 cancellation fee PLUS you will be charged any cancellation fees that are levied by the hotel, airline or other suppliers.

Cancellations must be in writing and should be addressed to the consultant handling the booking.

If a credit has been approved it is valid for 6 months from the date the cancellation was made. Credits are not redeemable for a cash refund.

Deposit Now, Decide Dates Later Terms & Conditions

  • A "Deposit Now, Decide Dates Later" purchase is not a confirmed travel booking. It is purely a deposit paid to secure the promoted offer you have selected.

  • The $200 deposit paid upon purchase is fully refundable for any reason, including change of mind, any time prior to your travel dates being confirmed. Once you request and we confirm your travel dates, the $200 deposit is strictly non-refundable.

  • The per person price quoted is based on our suppliers. Adding extra people and/or changing the excursion type may incur additional costs, which will be communicated to you for your consent, prior to the final booking being confirmed.

  • Once we confirm your travel dates, you will be required to pay the balance owing to complete the purchase. This balance will be required to be paid in full as per our normal terms and conditions of booking.

  • If you do not book travel dates before the "book excursion before date" as shown in the email confirmation at time of purchase, THEN the $200 deposit will be treated as a flexible Tribe travel credit and is no longer refundable.

  • A Tribe Tulum credit can be used towards the purchase of any other travel offer available on the Tribe Online website.

  • The Tribe Online credit must be redeemed within 12 months after the date of purchase, and will otherwise expire.

  • credits are non-refundable and are if they are not used within the 12-month period they are retained by Tribe Online as payment for services rendered by Tribe Online to the customer, in dealing with travel suppliers and promoting the offer.

  • Price variations to the original locked in price may occur due to currency fluctuations. Please contact our consultants to make an adjustment should this occur.

  • All other normal Tribe Online terms and conditions apply.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. . A $50 per person processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Travel Online during the event to allow us an opportunity to rectify the situation or provide assistance.


Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in U.S. Dollars, or as otherwise indicated.

Payment Options: Travel Online accepts Credit Card, $Cashapp, $Zelle Direct Deposit as forms of payment. Please visit our payment options page for more details.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.

Inclusions and Exclusions

Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Marine Park taxes, as this must be paid direct to the operators.

Please note - We are unable to provide a refund to You unless it is specifically covered by one or more of the circumstances below.

1/ A COVID-19 related Government Travel Ban is in place covering the specific dates of your Accommodation Booking and which prohibits You from departing from or arriving at a destination where public travel is banned.

When making a refund claim You are required to provide Us with evidence from the Government website confirming the travel ban and the dates it relates to.

Please note: Refunds are not issued for government travel warnings. A public travel ban must be in force.

2/ You or an Immediate Family member are diagnosed with the COVID-19 virus or are deemed to be a Close Contact of an infected person and are forced into quarantine and the quarantine dates overlap with the dates of your Accommodation Booking made with Us.

When making a refund claim You are required to provide Us with written evidence from your Doctor or Health Official confirming the reason and dates of your forced quarantine. This document must specifically refer to You or a family member by name.


To make a claim, please email details of your circumstances and your booking reference to Please include the requested information to support your claim. Please note refund requests must be received by Us within 30 days of Your Accommodation Booking check in date and refunds can take up to 28 days to process. Failure to lodge a claim with Us within the 30 day period will void your rights to a refund.

The following words or phrases have the meaning shown below wherever they appear in bold in this section.

We/Us/Our - We are The Tribe Tulum, the travel booking agent with whom you made the booking.

You/Your/Yourself - A person who has made a booking alone or as part of a group with us.

Accommodation Booking - A pre-planned accommodation booking made by Us at Your request and any related payments transacted between You and Us to secure this booking.

Close Contact - If You or an immediate family member is deemed to be a close contact of a person infected with the COVID-19 virus and this is confirmed by a Medical Doctor or Health Official in writing and this formal advice prevents You from travelling to your destination and checking into your Accommodation Booking.

COVID-19 virus - If You or an immediate family member contracts the COVID-19 virus and this is confirmed by a Medical Doctor in writing and the formal Medical advice prevents You from travelling to your destination.

Doctor - A qualified medical practitioner registered and licensed with a recognized professional body. A doctor cannot be you or a member of your immediate family.

Government Travel Ban means an official public travel ban issued by government of your state, or your country of residence and/or the state or country of your travel destination, relating specifically to COVID-19.

Health Official - An official government health worker of the country and/or state of your residence or the country and/or state of your travel.

Immediate family - Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather.

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by The Tribe Tulum. Copyright on all descriptive text is held by Tribe. Copyright on selected photographic images is also held by Tribe.

Photographic images are reproduced with the permission of Travel Online and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.

Where joint copyright is held over proprietary text or images, Tribe reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Tribe reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in Tribe  web sites are declared to be proprietary software product developed for use by Tribe only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Tribe only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Tribe Online.

Tribe, trading under its subsidiary business names, and as such exercises the right to reproduce images made available by these various organisations to their members for the purpose of generic and/or specific tourism promotion.

Please if you have any further queries about our security, privacy or data handling procedures contact us

Our complaint process

Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program. However, if you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint